Client Support Associate

Client Support Associate

Regolith is seeking a warm, professional, and solution-oriented Client Support Associate to join our customer success team in a fully remote capacity. Serving as a primary point of contact between the company and our clients, you will manage inbound inquiries, resolve service issues, streamline client onboarding, and deliver an exceptional, proactive customer experience.

Responsibilities

• Serve as the first point of contact for client inquiries, requests, and complaints across official communication channels.
• Investigate, follow up on, and resolve client concerns promptly, escalating complex or sensitive cases to senior internal teams when required.
• Maintain detailed records of client interactions, feedback, and resolutions using CRM/helpdesk tools; assist with client onboarding and account setup.
• Monitor client feedback to identify recurring operational trends, service bottlenecks, or retention opportunities.

Requirements

• Bachelor’s Degree or equivalent qualification in Business Administration, Communications, Marketing, or a related field.
• 1–3 years of experience in client support, customer success, account management, or helpdesk administration.
• Technical Skills: Proficiency in Google Workspace/Microsoft Office and familiarity with CRM or helpdesk software.
• Excellent written and verbal communication, active listening, and conflict-resolution abilities.
• Ability to work independently in a remote, fast-paced environment while prioritizing multiple client requests.

Salary: Competitive

How to Apply 📧 Interested and qualified candidates should send their CV to rukayat@regolithapp.com using "Client Support Associate" as the subject of the email.