Duty Manager

Job Summary

The Night Duty Manager is responsible for overseeing all hotel operations during the night shift, ensuring seamless service delivery, guest satisfaction, and the safety and security of the property.

Responsibilities

• Supervise all hotel departments (Front Office, Housekeeping, Security, Engineering, Audit)
• Ensure smooth check-in and check-out processes, including late arrivals and early departures
• Monitor room status, occupancy levels, and special guest requests
• Maintain operational continuity and service standards
• Act as the primary point of contact for guest concerns and emergencies
• Handle complaints promptly and professionally to ensure guest satisfaction
• Manage VIP arrivals/departures and ensure personalized service delivery
• Supervise and verify audit processes, including daily revenue reconciliation
• Ensure accuracy of billing, postings, and financial reports
• Oversee hotel security operations and ensure guest and staff safety
• Conduct routine inspections of the property during the shift
• Respond to emergencies (medical, fire, security incidents) in line with protocols
• Lead and support shift staff across departments
• Prepare operational reports highlighting key incidents, occupancy, and performance
• Maintain accurate records of guest issues, incidents, and actions taken
• Monitor the condition of hotel facilities and report maintenance issues
• Coordinate with Engineering for urgent repairs

Requirements

• Diploma or Bachelor’s Degree in hospitality management, Business Administration, or related field
• 5–15 years of experience in hotel operations, preferably in Front Office or Duty Management
• Prior supervisory or duty manager experience is highly preferred
• Experience in audit processes is an advantage

How to Apply Interested and qualified candidates should send their CV and Photograph to: jobs@boltonwhitegroup.com using the job Title as the subject of the email.