Sales Operations Manager

IKNORBERT Communications Limited is seeking a highly organized and strategic Sales Operations Manager to oversee day-to-day business activities of our mobile devices, phone accessories, and solar energy enterprise in Port Harcourt.

Responsibilities

• Inventory & Supply Chain Management: Maintain optimal stock levels of smartphones, tablets, accessories, and solar products; oversee procurement, customs clearing, and warehousing; conduct regular stock audits to minimize shrinkage and damage.
• Sales & Retail Operations: Monitor sales performance across wholesale and retail platforms; set and track KPIs for team leads and floor sales staff.
• Customer Service & After-Sales Support: Ensure excellent customer experiences; manage warranty claims, device returns, and repairs.
• Team Leadership & Administration: Train and mentor retail staff; manage scheduling, attendance, and performance-based incentive programs; oversee cash reconciliations and revenue reporting; monitor budgets and identify cost-reduction opportunities.

Requirements

• Bachelor's Degree in Business Administration, Operations Management, or related field
• 5–12 years of progressive operational experience, preferably in retail, consumer electronics, or telecommunications
• Strong understanding of supply chain logistics and accounting software
• Proficiency with Microsoft Suite (Word, PowerPoint, Excel)
• Strong leadership, data-driven decision-making, and problem-solving abilities
• Ability to work under pressure

How to Apply

Interested and qualified candidates should send their CV to: careers@iknorbert.com using the Job Position as the subject of the email.

Note: Only candidates resident in or with accommodation in Port Harcourt, Rivers State should apply.