Customer Service Representative

We're seeking a dedicated Customer Support Representative to join our team and ensure smooth order processing and delivery management. The ideal candidate should be detail-oriented, professional, and an excellent communicator who can ensure a seamless experience for our customers.

Responsibilities

• Order Confirmation: Verify customer orders through calls or messaging apps to ensure accuracy
• Delivery Coordination: Follow up with delivery agents to confirm timely and successful deliveries
• Customer Communication: Provide customers with timely updates on their orders, including delivery schedules or any changes
• Record-Keeping: Maintain accurate records of orders and deliveries for easy reference
• Feedback Reporting: Relay common customer feedback and delivery issues to management to improve service

Requirements

• OND / HND / NCE / FLSC / B.Sc Degree with 2 years of experience
• Smart Appearance: Must dress professionally and represent the brand's image
• Excellent Communication Skills: Outgoing, with the ability to communicate confidently and effectively
• Browsing Phone with WhatsApp: Required for communication with customers and delivery agents
• Proactive & Detail-Oriented: Ability to manage multiple orders and handle follow-ups efficiently
• Age Requirement: Must be 18 years or older

How to Apply

Interested and qualified? Go to ileoja NG on docs.google.com to apply