Client Relations Personnel

Client Relations Personnel

Hop Mobile Transport is seeking a proactive Client Relations Personnel to manage key stakeholder relationships across our platform. In this role, you will build strong connections with riders, drivers, and corporate partners, resolve service issues, drive customer retention strategies, and ensure a high standard of service delivery in a fast-paced environment.

Responsibilities

• Develop and maintain positive relationships with riders, drivers, and corporate partners.
• Promptly handle customer inquiries, complaints, and escalations with professional conflict resolution.
• Monitor customer feedback, analyze satisfaction trends, and implement strategies to enhance service quality.
• Collaborate closely with operations and technical teams to resolve service disruptions.
• Design and execute driver engagement initiatives and customer retention/loyalty programs.
• Manage corporate client accounts, including onboarding, ongoing support, and compliance monitoring.

Requirements

• Bachelor’s degree (B.Sc / HND) in Business Administration, Marketing, or a related field.
• 3–5 years in customer service or client relationship management (experience in the tech, logistics, or transportation sector is preferred).
• Strong communication, interpersonal, and problem-solving abilities.
• Hands-on experience with CRM platforms and customer support tools.
• Ability to thrive in a fast-paced, tech-driven operational environment.

Salary ₦150,000 – ₦200,000 Monthly

How to Apply 📧 Interested and qualified candidates should send their CV to oluseye@hopmobiletransport.com using "Client Relations Personnel" as the subject of the email.