Call Centre Executives

Call Centre Executive

Oceanic Health Management Limited is seeking a dedicated Call Centre Executive to serve as a key point of contact for members and stakeholders. The role involves providing timely, professional, and empathetic assistance while ensuring inquiries, requests, and complaints are appropriately handled and resolved.

Responsibilities

• Respond promptly and professionally to inquiries through telephone and other approved communication channels.
• Provide accurate information on healthcare services, benefits, providers, and related inquiries.
• Receive, document, and follow up on complaints and service requests.
• Escalate complex or unresolved issues to the appropriate department.
• Maintain accurate records of all interactions.
• Deliver excellent customer service in line with the organization's service standards.
• Collaborate with medical providers, claims, and other operational teams.
• Ensure confidentiality of all personal and health information.

Requirements

• B.NSc / Registered Nurse.
• Relevant professional experience in a call centre or customer service environment.

How to Apply Interested and qualified candidates should forward their CV to recruitment@oceanichealthng.com using the position as subject of email.