Technical Support Specialist

Role Overview

Impact HER Africa is seeking a dedicated Technical Support Specialist to provide administrative, technical, and customer support across business operations, with a focus on website management, hosting administration, client communication, and operational coordination.

Responsibilities

• Perform accurate data entry, record-keeping, and spreadsheet management.
• Maintain and update business records, client information, and operational data.
• Troubleshoot website, hosting, and domain-related issues.
• Manage hosting environments including backups, restorations, and monitoring uptime.
• Execute website migrations and manage hosting account transitions.
• Coordinate with the technical team to resolve issues and maintain service continuity.
• Monitor hosting accounts, domains, and software subscriptions for renewals and expirations.
• Prepare and submit monthly requisitions for hosting accounts, domains, and required tools.
• Manage email correspondence (15–30 emails daily) and notify clients of upcoming renewals.
• Generate and send invoices to clients and monitor payments.
• Provide guidance to clients on hosting, website setup, and migration processes.
• Assist clients with purchasing and setting up hosting services.
• Collaborate with internal teams to ensure timely task execution and minimize downtime.

How to Apply

Interested candidates should send their resume to impacther.jobs@gmail.com