E-Business Officer

E-Business Officer

Support the day-to-day operations of the Bank's electronic business channels by monitoring transactions, resolving service issues, and ensuring efficient customer service delivery in line with operational standards and regulatory requirements.

Responsibilities

• Monitor daily activities across e-business channels including mobile banking, internet banking, USSD, cards, POS and ATM services
• Track transaction failures, service downtime, reversal issues and channel exceptions and escalate unresolved issues promptly
• Handle customer complaints and support resolution of disputes, chargebacks, failed transactions and service-related enquiries
• Assist in reconciliation, exception tracking and reporting of electronic banking transactions
• Support onboarding, maintenance and service delivery for digital and electronic banking products
• Liaise with branches, operations teams, IT support, vendors and service providers to ensure timely issue resolution
• Maintain accurate records and prepare periodic reports on channel performance, complaints and incident resolution
• Ensure compliance with internal policies, service standards, information security procedures and regulatory requirements
• Provide support for user adoption initiatives and customer education on e-business products and channels
• Perform other duties as assigned by the Team Lead, E-Business

Requirements

• Bachelor's degree in banking and finance, business administration, economics, computer science or any related discipline
• Minimum of 2–4 years' relevant experience in e-business, digital banking operations, transaction support or related banking operations
• Good knowledge of electronic banking channels, digital products and payment operations
• Understanding of transaction processing, reversals, dispute handling and reconciliation processes
• Strong analytical, problem-solving and attention-to-detail skills
• Good customer service, communication and relationship management skills
• Ability to work under pressure and manage multiple issues within required timelines
• Working knowledge of banking operations, service standards and regulatory requirements
• Proficiency in Microsoft Office tools and relevant digital reporting systems

How to Apply

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