Front Desk / Customer Service Officer

Front Desk / Customer Service Officer

Nepal Energies, a leading player in the downstream, midstream, and upstream oil and gas sector, is seeking a Front Desk/Customer Service Officer to receive and professionally welcome clients, visitors, and stakeholders while managing front-office operations and maintaining the company's professional corporate image.

Responsibilities

• Receive and welcome clients, visitors, contractors, vendors, and consultants
• Manage the reception area to reflect a professional corporate image
• Answer, screen, and direct incoming calls
• Receive and distribute correspondence, documents, and parcels
• Maintain accurate visitor records and coordinate access per security procedures
• Notify employees when visitors arrive; coordinate with Security
• Ensure visitors comply with security, ID, and HSSE requirements
• Provide basic information and direct enquiries appropriately
• Coordinate meeting-room bookings and support meeting arrangements
• Support reception/admin arrangements for management meetings, client visits, and corporate events
• Maintain accurate front-office documentation and logs
• Manage courier services and documentation
• Provide administrative support to Admin and HR functions
• Monitor front-office stationery and consumables
• Maintain strict confidentiality with sensitive information
• Liaise with Security, Facilities, and Administration to resolve front-office issues
• Escalate complaints, incidents, or emergencies appropriately
• Support emergency response and evacuation procedures

How to Apply Send your CV to careers@nepalgroupng.com using the Job Title and Location as the subject of the email (e.g., "Front Desk/Customer Service Officer – Ikoyi")