Software Support Intern

Software Support Intern

CONIAH Systems Support Limited is seeking a motivated and disciplined Software Support Intern to join their team. This role is ideal for fresh graduates interested in software, problem-solving, and learning how software is deployed, maintained, and supported in a real-world environment.

Responsibilities

• Receive training on our software, deployment processes, and support procedures.
• Assist with software installation, configuration, deployment, and updates.
• Provide first-level technical support to users and help troubleshoot software issues.
• Investigate problems, identify possible causes, and escalate issues when necessary.
• Communicate with users to understand and resolve their technical concerns.
• Learn basic coding and scripting to assist with troubleshooting and software improvements.
• Work with the development and technical teams to resolve software-related issues.
• Document solutions, procedures, and recurring issues.
• Continuously develop your technical knowledge and understanding of our software.

Requirements

• Fresh graduate in Computer Science, Information Technology, Software Engineering, or a related field.
• Good communication and interpersonal skills.
• Disciplined, responsible, and able to follow procedures.
• Strong willingness to learn and develop new technical skills.
• Patient and comfortable working with users who may have limited technical knowledge.
• Logical and analytical approach to solving problems.
• Able to work independently while also being a good team player.

How to Apply Interested and qualified candidates should send their CV to recruitmentcssl@gmail.com using the Job Title as the subject of the email.