After-Sales Technical Support Specialist (Call Center Specialist)

MeWe Electronics is seeking an experienced technical support specialist to provide first-line assistance to customers experiencing issues with home appliances.

Responsibilities

• Act as the first point of contact for customers with appliance issues (refrigerators, TVs, AC units, washing machines, etc.)
• Answer inbound technical calls and ask diagnostic questions to identify root causes of product malfunctions
• Troubleshoot issues including error codes, connectivity problems, and mechanical failures
• Guide customers through step-by-step remote solutions using troubleshooting guides, product manuals, and internal knowledge bases
• Verify customer warranty coverage by reviewing purchase receipts and warranty terms
• Use video-assistance tools to visually inspect appliances via customer smartphone cameras to identify physical defects or installation errors

Requirements

• Must have experience in home appliances or have worked in the home appliance industry
• Strong diagnostic and troubleshooting skills
• Excellent customer service and communication abilities
• Patience and ability to explain technical concepts clearly
• Familiarity with product manuals and technical documentation

How to Apply

Interested and qualified candidates should forward their CV to:

• favouradminmewe@gmail.com
• doha@linkwayco.com

Use the position title as the subject line of your email.