Customer Service Representative

MMT Consults is seeking a customer-focused Customer Service Representative to handle customer inquiries, process orders, resolve complaints, and ensure a positive customer experience.

Responsibilities

• Welcome customers and provide excellent customer service.
• Receive, process, and confirm customer orders accurately.
• Respond to customer inquiries, requests, and complaints.
• Provide accurate information about menus, pricing, promotions, and services.
• Resolve customer issues or escalate complex matters when necessary.
• Maintain knowledge of menu items, ingredients, and special offers.
• Coordinate with kitchen and service teams for timely order fulfillment.
• Process payments and issue receipts using the POS system.
• Follow up on customer feedback and report recurring issues.
• Maintain a clean and welcoming customer service area.
• Promote additional products and services through upselling and cross-selling.
• Adhere to company, hygiene, food safety, and customer service standards.
• Assist with administrative and front desk duties as required.

Requirements

• Relevant qualification.
• 1–2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Ability to work efficiently in a fast-paced environment.

Salary ₦80,000 – ₦100,000/month

How to Apply Send your application to: 📧 mmtconsults@gmail.com Subject: Customer Service Representative 📅 Application Deadline: 15th August, 2026.