Supervisor

Job Summary

The Supervisor will be responsible for the day-to-day management and smooth operation of the hair hub, ensuring excellent customer service, high-quality service delivery, staff productivity, proper inventory management, and achievement of revenue targets.

Responsibilities

• Supervise day-to-day activities of the hair hub and ensure smooth operations.
• Ensure the hub opens and closes according to approved operating hours.
• Allocate duties and responsibilities to Hair Stylists and other team members.
• Monitor staff attendance, punctuality, grooming, and compliance with company policies.
• Ensure the hub is clean, organized, and maintained to the required standard at all times.
• Ensure all services are delivered professionally and within agreed timelines.
• Identify operational challenges and escalate issues appropriately.
• Supervise, motivate, and coordinate Hair Stylists and other hub staff.
• Monitor individual and team performance against agreed targets.
• Provide coaching and on-the-job guidance to team members.
• Address minor staff issues and escalate disciplinary matters to HR/Management where necessary.
• Ensure clients receive excellent and consistent customer service.
• Handle customer complaints and resolve issues professionally and promptly.
• Drive achievement of daily, weekly, and monthly revenue targets.
• Monitor sales performance by service and staff member.
• Ensure all services rendered are properly recorded and paid for.
• Monitor daily sales and submit accurate revenue reports to management.
• Monitor stock levels of hair products, styling materials, consumables, and other supplies.
• Maintain accurate inventory records and conduct regular stock checks.
• Ensure tools and equipment are cleaned and disinfected appropriately.
• Conduct regular checks of the workstations, customer areas, wash areas, and other facilities.
• Prepare daily, weekly, and monthly operational reports.
• Track revenue, customer traffic, staff performance, inventory usage, and other relevant KPIs.

Requirements

• Minimum of OND/HND/Bachelor’s degree in Business Administration, Hospitality Management, Management, or a related field.
• 2–4 years of experience in salon management, beauty/hair business operations, hospitality, retail, or a similar supervisory role.
• Previous experience supervising a team is required.
• Strong customer service and people-management skills.
• Good understanding of sales, inventory, and basic financial management.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple responsibilities.
• Proficiency in Microsoft Office/Google Workspace and familiarity with POS or salon management systems is an advantage.

How to Apply

Interested and qualified candidates should send their CV to: evelyn.olanrewaju@adventurecapital.com.ng using the job title as the subject of the email.