Health Insurance Administrative Officer

WEWE (Widows and Orphans Empowerment Organization) is seeking an experienced Health Insurance Administrative Officer to support widows' access to quality healthcare through the Federal Capital Territory Health Insurance Scheme (FHIS) and other health insurance partners.

Responsibilities

• Maintain accurate and up-to-date records of all widows enrolled in FHIS, including enrolments, renewals, and beneficiary information
• Follow up with FHIS, Health Maintenance Organizations (HMOs), and healthcare providers to resolve beneficiary enrolment, authorization, referral, and service access issues
• Receive, document, track, and resolve beneficiary enquiries and complaints, ensuring each case is followed through to completion
• Monitor beneficiaries' health insurance status and coordinate timely renewals to prevent lapses in coverage
• Prepare and submit weekly and monthly reports on enrolments, renewals, unresolved cases, referrals, and programme activities
• Ensure all beneficiary records and supporting documents are complete, accurate, and securely maintained in both electronic and hard-copy filing systems
• Guide widows on how to access health insurance benefits and navigate the referral and service delivery process
• Liaise with designated FHIS and HMO officials to facilitate prompt resolution of beneficiary cases and strengthen working relationships
• Maintain strict confidentiality of beneficiary information and comply with WEWE's record management and data protection procedures
• Perform other health insurance administration and programme support duties as assigned by the supervisor

Requirements

• Bachelor's Degree or HND in Nursing, Public Health, Health Information Management, Community Health, Medical Laboratory Science, Health Administration, or another health-related discipline
• Minimum of 2 years of relevant work experience
• Experience in health insurance administration, healthcare administration, or HMO operations (required)
• Demonstrated experience working with Health Maintenance Organizations (HMOs) such as Reliance Health, AXA Mansard, or similar organizations
• Experience managing health insurance enrolment for widows and other beneficiary records
• Experience following up on authorization requests, referrals, complaints, and beneficiary case management
• Strong record-keeping skills (electronic and manual)

Nice to Have

• Experience working with vulnerable populations
• Community health programme experience
• NGO or donor-funded project experience

How to Apply

Interested and qualified applicants should send their comprehensive curriculum vitae and cover letter in ONE attachment (MS Word document) explaining their suitability for the job to: auditofficer2026@weweng.org

Use the job title as the subject of the email.

Note: The successful candidate will be based in Abuja. WEWE reserves the right to conclude this recruitment process when a suitable individual is selected. Only shortlisted individuals will be contacted.