Customer Service and Social Media Manager

Elvaridah is seeking a proactive, customer-focused Customer Service Executive to join our team in Lagos. You will deliver exceptional customer support across multiple communication channels (phone, email, WhatsApp, social media) while managing our online brand reputation.

Responsibilities

• Respond promptly to customer inquiries via phone, email, WhatsApp, live chat, and social media platforms
• Monitor and manage company social media inboxes, comments, and direct messages
• Resolve customer complaints professionally and escalate complex issues when necessary
• Maintain positive, empathetic, and professional customer interactions
• Provide accurate information about products, services, pricing, and promotions
• Process customer orders, returns, exchanges, and service requests
• Collaborate with internal teams to ensure timely issue resolution
• Monitor online reviews and respond to customer feedback to maintain brand reputation
• Assist in creating engaging customer-focused content for social media
• Identify recurring customer concerns and recommend service improvements
• Maintain accurate customer interaction records using CRM systems
• Support customer engagement campaigns across social media platforms
• Ensure all interactions align with company service standards and brand voice

Requirements

• Bachelor's Degree or HND in Business Administration, Mass Communication, Marketing, Public Relations, or related field
• Minimum 2 years' experience in Customer Service, Customer Support, or Client Relations
• Experience managing business social media accounts (highly preferred)
• Strong understanding of Instagram, Facebook, TikTok, X (Twitter), LinkedIn, and WhatsApp Business
• Excellent written and verbal communication skills
• Strong problem-solving and conflict-resolution abilities
• Proficiency in Microsoft Office Suite and CRM systems
• Ability to multitask in a fast-paced environment
• Professional telephone etiquette and interpersonal skills
• Strong attention to detail and organizational skills
• Willingness to work flexible hours when required

Preferred Skills

• Social media management and customer engagement
• Digital communication and online community management
• Excellent customer relationship management skills
• Emotional intelligence and active listening
• Time management and multitasking
• Ability to work independently and collaboratively
• Basic knowledge of Canva or similar content creation tools

Salary & Benefits

• Competitive salary (open to negotiation)
• Hybrid work environment
• Accommodation provided
• Daily feeding provided
• Career growth and development opportunities
• Supportive and collaborative work culture
• Ongoing training and professional development

How to Apply

Interested and qualified candidates should send their CV to careers@elvaridah.com using "Customer Service Executive and Social Media" as the subject line.