U
Customer Success
Unknown · Remote (Worldwide) · Remote
Salary
Undisclosed
Location
Remote
Posted
1 week ago
Required skills
Team leadership and coachingCustomer Success managementB2B SaaS experienceRetention and churn managementAccount health analysisSales partnershipCommercial acumenCustomer relationship management
About the role
Customer Success Manager (Lead)
We are seeking an experienced Customer Success leader to manage and coach a team while owning retention and churn metrics in a B2B SaaS or Data-as-a-Service environment.
Responsibilities
- Lead and coach a Customer Success and/or Account Management team
- Own retention or churn numbers and partner with Sales on renewals and expansion
- Monitor account health early and take proactive action
- Identify and capitalize on expansion opportunities in customer conversations
Requirements
- 3+ years of experience managing people across multiple roles
- Proven track record owning retention or churn in B2B SaaS or Data-as-a-Service
- Strong commercial instincts with understanding of retention economics
- Ability to read account health indicators and act decisively
Salary
Competitive pay
Employment Type
Full-time or Part-time
How to Apply
Applicants must be members of Remote Platform.
Current members: Access the room for role details and submit your application.
New applicants: Join via the link below to view application details: https://drive.google.com/file/d/1vV2XSOxYzlgzobg1FF_3Y3QyMS6k2_qN/view?usp=drivesdk
📋 How to apply
Follow the application instructions in the How to Apply section of the role description above (email, phone, or link as posted by the employer).