Customer Service Representative

Join SIMS Nigeria Limited as a Customer Service Representative, serving as the first point of contact for our customers and delivering outstanding support through effective communication and problem-solving.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner
• Resolve customer issues and complaints with patience and empathy
• Provide product and service information to customers
• Process orders, returns, and exchanges
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer needs are met
• Identify and escalate priority issues to the appropriate team members
• Stay up-to-date with product knowledge and company policies

Requirements

• Minimum of a 2nd class HND / B.Sc. / BA Degree in any discipline
• Minimum of 2 years proven experience in a customer service role
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Ability to handle stressful situations calmly and effectively
• Proficiency in customer service software and Microsoft Office Suite
• Female candidate is preferred

How to Apply

Interested and qualified candidates should send their CV to employment@simsng.com using the Job Title and Location as the subject of the email.