Head Retail Sales

Pishon and Brooks Advisory Services is seeking a Head, Retail & Social Media to lead retail store operations while managing the company's social media presence to drive brand visibility, customer engagement, and sales.

Responsibilities

Retail Operations:

• Oversee and manage daily operations at the retail store to ensure efficiency and excellent customer experience
• Develop and implement retail strategies to grow in-store sales, foot traffic, and customer loyalty
• Coordinate promotions, product launches, and in-store campaigns
• Monitor inventory levels, coordinate stock replenishment, and liaise with the distribution team
• Set and track retail sales targets; analyze performance data and implement corrective actions
• Recruit, train, supervise, and appraise retail staff to maintain a high-performing team
• Monitor market trends and competitor activities; develop action plans to improve underperforming products
• Ensure brand standards in presentation, merchandising, and customer service

Social Media & Digital Engagement:

• Develop and execute social media content calendar across Instagram, Facebook, X (Twitter), LinkedIn, TikTok, and WhatsApp
• Create and curate engaging content (posts, reels, stories, promotions) reflecting the organization's brand voice
• Grow social media following and increase engagement through targeted campaigns and community management
• Monitor social media trends, competitor activity, and audience insights to inform content strategy
• Coordinate with the marketing team to align online campaigns with in-store promotions
• Respond to customer inquiries and feedback on social media platforms professionally

Reporting & Collaboration:

• Prepare regular reports on retail sales performance, social media metrics, and campaign outcomes
• Collaborate with procurement and sales teams to support market expansion initiatives
• Identify opportunities to improve the retail customer journey and digital touch points

Requirements

• Bachelor's Degree in Marketing, Business Administration, Communications, or related field
• Minimum 3–5 years' experience in retail management with exposure to social media marketing
• Demonstrated ability to manage retail teams and drive sales performance
• Hands-on experience managing brand social media accounts with measurable results
• Experience in publishing, books, education, or consumer goods retail (added advantage)

Required Skills

• Retail operations and people management
• Social media platform proficiency (Instagram, Facebook, X, LinkedIn, TikTok, WhatsApp)
• Content creation and basic analytics (Meta Insights, Google Analytics)
• Excellent communication and storytelling
• Brand representation and commercial awareness
• Microsoft Office Suite proficiency
• Ability to manage multiple priorities simultaneously
• Strong organizational and creative skills

How to Apply

Interested and qualified candidates should apply via Pishon and Brooks Advisory Services on docs.google.com