Operations Officer

Job Summary

The Operations Officer will support the day-to-day internal operations of the business. The role requires a smart, organized, and proactive individual with excellent communication and organizational skills.

Responsibilities

• Support the daily operational activities of the company.
• Assist with preparing, organizing, and maintaining operational documents and records.
• Enter, update, and manage shipment and customer information accurately using computer systems.
• Communicate professionally with customers, vendors, transporters, clearing agents, and other relevant parties.
• Provide customers with updates regarding shipments, deliveries, and other operational activities.
• Monitor shipment movement and follow up on outstanding operational matters.
• Assist with scheduling pickups, deliveries, and other logistics activities.
• Prepare reports, correspondence, invoices, and other operational documents when required.
• Work closely with management and other team members to resolve operational issues.
• Perform general administrative and operational duties assigned by management.
• Maintain confidentiality and professionalism when handling company and customer information.

Requirements

• OND, HND, B.Sc in a related field.
• Previous experience in operations, logistics, freight forwarding, customer service, or administration is an advantage.
• Good knowledge of computer applications, especially Microsoft Word, Excel, email, and internet-based tools.
• Strong verbal and written communication skills.
• Good organizational and time-management abilities.
• Strong attention to detail and accuracy.
• Ability to multitask and work under minimal supervision.
• Ability to learn new systems, processes, and procedures quickly.
• Good problem-solving and interpersonal skills.
• Professional attitude and ability to work effectively with customers and colleagues.

How to Apply Interested and qualified candidates should send their CV to: L.recruiter@fmragency.com using the job title as the subject of the email.