Customer Service / Admin Officer

Whip-smart Service Provider Limited is seeking a proactive and detail-oriented Customer Service/Admin Officer to manage client relationships, support deployed staff, and ensure smooth communication between the company, clients, and field teams.

Responsibilities

• Conduct regular follow-ups with clients to ensure satisfaction with deployed staff
• Maintain consistent communication with outsourced/deployed staff across locations
• Handle and resolve complaints, conflicts, and workplace issues in a timely and professional manner
• Act as the primary liaison between clients and the organization
• Monitor staff performance and provide feedback or escalate concerns when necessary
• Ensure proper documentation and updating of staff and client records
• Prepare reports on client feedback, staff performance, and issue resolution
• Support general administrative duties within the HR/operations team
• Ensure compliance with company policies by deployed staff

Requirements

• Bachelor's Degree or HND in Business Administration, Human Resources, or related field
• 1–3 years of experience in customer service, HR, or admin role (preferably in a recruitment or outsourcing firm)
• Strong communication and interpersonal skills
• Excellent conflict resolution and problem-solving abilities
• Good organizational and multitasking skills
• Proficiency in Microsoft Office (especially Excel and Word)
• Ability to work under pressure and manage multiple clients/staff

Salary N100,000 - N150,000 per month

How to Apply Interested and qualified candidates should send their CV to: whipsmartrecruitment@gmail.com using Job Position as the subject of the mail.