Call Center Officer

Blue Wave New Energy Technology Nigeria Limited is seeking a Call Center Officer to confirm and validate customer information, follow up with interested customers, and collaborate cross-functionally to drive customer conversion and satisfaction.

Responsibilities

• Confirm and validate customer information from the assigned data pool
• Follow up with interested customers to address inquiries and guide decision-making
• Work with the After-Sales Team to resolve customer issues promptly
• Partner with the New Media Team on digital customer outreach
• Coordinate with B2B and B2C Departments to align call center efforts with business strategy
• Serve as liaison between the call center and other departments
• Monitor call center metrics, with attention to the 25% conversion rate target
• Analyze performance data and implement improvement strategies
• Ensure accurate and timely transmission of verified customer data
• Uphold company policies and maintain high customer service standards

Requirements

• OND/HND/Bachelor's Degree
• Previous experience in a customer support role
• Strong phone and verbal communication skills, with active listening
• Customer-focused and adaptable to different personality types

How to Apply Send your CV to hr@bluewave.top using the Job Title as the subject of the email.