Customer Service Representative

Vin Logistic Service is seeking an experienced female customer service officer to serve as the first point of contact for customers, taking ownership of client relationships and service delivery. This role requires a partnership mindset, proactive approach, and commitment to building long-term customer relationships.

Responsibilities

• Serve as the primary point of contact for customers, ensuring exceptional experience at all times
• Respond promptly to customer inquiries via phone, email, WhatsApp, social media, and walk-in visits
• Provide accurate information regarding vehicle bidding processes, auto care services, pricing, and company offerings
• Build and maintain strong relationships with existing and prospective clients
• Follow up on customer inquiries, transactions, and service requests to ensure satisfaction
• Handle customer complaints professionally and ensure timely resolution
• Maintain accurate records of customer interactions, feedback, and service requests
• Coordinate effectively with internal teams to ensure smooth service delivery
• Identify opportunities to improve customer satisfaction and retention
• Support lead generation and business growth by converting inquiries into paying customers
• Monitor customer feedback and provide recommendations for service improvement
• Take initiative in identifying challenges and proposing practical solutions
• Assist management with administrative and operational tasks
• Represent the company's values, brand, and reputation professionally

Requirements

• Minimum 2–3 years' experience in customer service, client relationship management, front desk operations, sales support, or related role
• HND or Bachelor's Degree in Business Administration (minimum)
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-management abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Strong problem-solving and conflict-resolution skills
• Good organizational and time-management skills
• Proficiency in Microsoft Office applications and digital communication tools
• Ability to work independently with minimal supervision
• Female candidate aged between 30 and 35 years
• High level of professionalism, integrity, and accountability
• Must reside in Ogba and Ikeja environments
• Fluent in English

Preferred Qualities

• Ownership mentality and responsibility for outcomes
• Proactive approach rather than reactive
• Treat customer concerns with urgency and professionalism
• Committed to company growth and success
• Strong business awareness and customer-centric thinking
• Dependable, trustworthy, and highly organized
• Positive attitude and willingness to go the extra mile

Salary

NGN 150,000 per month

How to Apply

Log in and apply on the job platform. Do not make any payment without confirming with the Jobberman Customer Support Team.