Customer Support/Representatives

Customer Support/Representatives are needed to provide excellent service to customers through calls and other communication channels. They will be responsible for answering inquiries, resolving issues, and maintaining accurate records.

Responsibilities

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Provide accurate information about products, services, policies, or procedures.
• Assist customers in troubleshooting issues or resolving complaints.
• Record customer interactions, transactions, comments, and complaints in the CRM system.
• Maintain accurate and up-to-date customer records.
• Adhere to company policies, call scripts, and quality assurance guidelines.
• Follow data privacy and confidentiality rules.
• Meet performance metrics such as call handling time, customer satisfaction scores, and resolution rates.

Requirements

• Bachelor degree/HND
• 2yrs Customer support experience
• Excellent communication and ability to multitask
• Punctual, trustworthy, and able to work with minimal supervision
• Should be a Fast Learner

Salary: N200,000

How to Apply: Send your resume via email to hr.nexsourcetechnologies@gmail.com. And make sure to fill in this survey to be considered for this role, thanks https://docs.google.com/forms/d/e/1FAIpQLScKSaoQK-vyLA4bPrRqLGVnhxSq4YEuma8ey6YrcZDSB0tZRQ/viewform