Customer Service Officer

Jomav Homes is seeking a motivated Customer Service Representative to serve as the primary point of contact for customers. You will handle inquiries, resolve issues, and provide accurate information about products and services in a fast-paced real estate environment.

Responsibilities

• Serve as the primary point of contact for customer inquiries and support requests
• Respond to customer questions promptly and professionally through various communication channels (phone, email, chat, in person)
• Resolve customer concerns and complaints by identifying appropriate solutions
• Provide accurate information about the company's products, services, and policies
• Document customer interactions and maintain up-to-date records in the company's system
• Escalate complex or unresolved issues to the appropriate team or supervisor when necessary
• Collaborate with internal departments to ensure timely resolution of customer issues
• Process orders, returns, refunds, or account updates as needed
• Deliver a positive customer experience while meeting service quality and performance standards

Requirements

• Minimum HND in Communication or any relevant discipline
• 1 year of experience (entry level)
• Strong verbal and written communication skills
• Active listening and empathy
• Ability to remain calm, professional, and solution-oriented under pressure
• Problem-solving and critical thinking abilities
• Conflict resolution and de-escalation skills
• Basic computer skills and CRM proficiency
• Time management and multitasking abilities
• Attention to detail and accuracy
• Adaptability in fast-paced environments
• Team collaboration and reliability
• Previous customer service, call center, or support experience preferred but not required

Salary

NGN 70,000 - 150,000 per month (Negotiable, Plus Commission)

How to Apply

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