Customer Service Representative

Jolly Energy Fleet Limited is seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, and ensuring an excellent customer experience through effective communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Handle customer complaints and provide timely resolutions
• Process orders, requests, and customer account updates
• Maintain accurate records of customer interactions
• Provide information about products, services, and company policies
• Escalate complex issues to the appropriate department when necessary
• Follow up with customers to ensure satisfaction and issue resolution
• Meet company performance and customer service standards

Requirements

• OND, HND, or Bachelor's degree
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Basic computer proficiency and familiarity with Microsoft Office
• Ability to work independently and as part of a team
• Positive attitude and customer-first mindset

Benefits

• Competitive salary
• Career growth and development opportunities
• Training and onboarding support
• Friendly and collaborative work environment
• Performance-based incentives

How to Apply

No application instructions provided in the posting.