Field Performance Monitoring Officer

Field Performance Monitoring Officer

The Field Performance Monitoring Officer is responsible for overseeing the performance of the Field department. This role ensures that coordinators adhere to established procedures and policies, prepares daily performance reports for the head of the department, identifies delays in ticket updates, and monitors the performance of engineers on-site.

Responsibilities

• Continuously monitor the performance of the FOC department.
• Ensure coordinators follow departmental procedures and policies.
• Identify and report any deviations from established standards.
• Prepare and submit daily performance reports for the head of the department.
• Track and catch delays in updating tickets by coordinators.
• Collaborate with coordinators to identify engineers who are not performing well on-site.
• Investigate escalated cases thoroughly to determine the root cause of issues.
• Prepare regular training sessions for the FOC team.
• Ensure compliance with all FOC policies and procedures.
• Recommend process improvements to enhance the efficiency and effectiveness of field operations.

Requirements

• Bachelor’s Degree in Business Administration, Operations Management, Telecommunications, Information Technology, or a related field.
• Proven experience in operations management, preferably within a similar environment.
• Basic knowledge of telecommunications and IT.
• Strong analytical skills with the ability to prepare detailed performance reports.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• A female is preferable for gender equality.

How to Apply Interested and qualified candidates should send CVs to: recruitment@cobranet.ng using the Job role as the email subject.