Front Desk Officer

EMEL Hospital is seeking a professional and customer-focused Front Desk Officer to serve as the first point of contact for patients and visitors. The ideal candidate will provide excellent customer service, manage front desk operations efficiently, and ensure a positive experience for all stakeholders.

Responsibilities

• Welcome and assist patients, visitors, and clients professionally.
• Manage incoming calls, enquiries, and appointments.
• Maintain accurate records and administrative documentation.
• Coordinate patient registration and front desk activities.
• Provide information about hospital services and procedures.
• Ensure smooth communication between patients and hospital departments.
• Support daily administrative and customer service operations.

Requirements

• Minimum of HND/Bachelor's Degree in Business Administration, Public Administration, Mass Communication, or a related field.
• Previous experience in customer service or hospital reception is an added advantage.
• Proficiency in Microsoft Office Suite and hospital management software.
• Excellent telephone etiquette and interpersonal skills.
• Strong communication and organizational abilities.
• Professional appearance and customer-oriented attitude.

How to Apply Interested and qualified candidates should send their CV to: hr@emelhospital.org Subject Line: Front Desk Officer 📌 Only shortlisted candidates will be contacted.