Customer Service Officer (Showroom)

Fort Knox Group is recruiting a Customer Service Officer to manage showroom operations, handle customer inquiries, and maintain excellent service standards.

Responsibilities

• Welcome and attend to walk-in customers in a friendly and professional manner
• Respond promptly to customer enquiries via phone, email, and in person
• Prepare quotations and maintain accurate customer records
• Process petty cash transactions and generate basic reports
• Handle customer complaints and resolve issues efficiently
• Maintain a clean, organized, and welcoming showroom environment
• Support other administrative and customer service activities as assigned

Requirements

• Minimum HND/Bachelor's Degree in any relevant discipline
• At least 2 years' experience in customer service, front desk, showroom, retail, or customer-facing role
• Proficiency in Microsoft Excel (formulas: SUM, IF, percentage calculations, financial computations)
• Proficiency in Microsoft Word and Microsoft Outlook
• Experience using spreadsheets for quotations, petty cash, and reporting

Skills & Competencies

• Excellent verbal and written communication skills
• Friendly, confident, and customer-oriented personality
• Strong interpersonal and relationship management skills
• Excellent problem-solving and complaint-resolution abilities
• Ability to multitask and work effectively under pressure
• Professional telephone etiquette
• Strong attention to detail and organizational skills

How to Apply

Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the Job Title as the subject of the email.