Customer Care Officer

Customer Care Officer

President Paints Nigeria Limited is seeking a customer-focused and organised Customer Care Officer to manage customer enquiries, orders, complaints, feedback, and customer records while supporting smooth communication between customers and internal departments.

Responsibilities

• Maintain accurate and up-to-date customer records and information.
• Receive customer orders and prepare sales orders accordingly.
• Handle and document customer complaints and enquiries.
• Follow up with customers to obtain feedback and ensure satisfaction.
• Open and manage accounts for new walk-in customers.
• Collate customer orders and identify available and unavailable items.
• Track pending sales orders and submit daily records to the Audit Department.
• Prepare weekly sales reports.
• Forward unavailable customer orders to the Operations Department for follow-up.

Requirements

• HND or Bachelor’s Degree in a relevant field.
• Minimum of 2 years’ experience in a similar customer care role.
• Proficiency in word-processing software.
• Strong communication, organizational, and customer service skills.
• Ability to maintain accurate records and handle customer complaints professionally.

How to Apply 📧 Interested and qualified candidates should send their CV to human.resources@presidentpaint.com using “Customer Care Officer” as the subject of the email.