Customer Service Officer

The Customer Service Officer is responsible for attending to customer queries, complaints, and requests while ensuring excellent service delivery. The role focuses on enhancing customer experience, resolving issues promptly, and supporting branch operations in line with company policies and regulatory requirements.

Responsibilities

1. Attend to customer inquiries and provide accurate information on bank products and services.
2. Assist customers with account opening, maintenance, and closure processes.
3. Process transactions accurately and efficiently in line with operational guidelines.
4. Prepare loan offer letters and support loan approval documentation.
5. Ensure timely resolution of customer complaints using the bank’s CRM portal in accordance with policy.
6. Handle ATM card-related issues and retained card cases.
7. Promote bank products and cross-sell services where appropriate.
8. Ensure full compliance with internal policies and regulatory standards.
9. Gather and analyze customer feedback to improve service quality.
10. Prepare monthly customer service performance reports.
11. Identify opportunities for process improvement through customer interaction and feedback.

Requirements

• B.Sc./HND in Social Sciences, Humanities, or any related discipline.
• Minimum of 3 years’ experience in a financial institution, with at least 2 years in branch operations.
• Good understanding of banking operations policies and customer service management.
• Strong analytical, communication, interpersonal, and problem-solving skills.
• High attention to details and ability to work effectively with internal and external stakeholders.

How to Apply Interested candidates should send their CV to ngcareers@letshego.com with the job title as the subject of the email.